19th Ave New York, NY 95822, USA
1) 3rd Party Event Housing Companies

• Endless back-and-forth to confirm final hotel stays and spreadsheets galore

• Delivering best-in-class customer service (sports-specific)

• Collecting commissions/rebates – takes months sometimes

• Reduction in commission/rebates from brands? 7% and no rebate

• Managing subblocks/team blocks

• on- stay to play – capturing room nights

2) Event Rights Holders

• Small, overworked staff – not enough bandwidth to handle housing/customer support

• Lack the tools and information to be able to provide the best customer experience

• Lack of housing data for economic impact

• Endless back-and-forth to confirm final hotel stays and spreadsheets galore

• Delivering best-in-class customer service (sports-specific)

• Collecting commissions/rebates – takes months sometimes

• Reduction in commission/rebates from brands? 7% and no rebate

• Managing subblocks/team blocks

• Non- stay to play – capturing room nights

3) SPORTS COMMISSIONS

• Convention Visitor Bureaus (CVBs)

• No budget or staff to support additional responsibility

• Must cater to their hotel partners (funded by hotels)

• Lack of exit data from planners and group organizers who have held events at the property

• Filling shoulder dates (off-season)

4) FACILITIES

• Missing out on the revenue

• Need for integrated system with POS, scheduling/scoring, etc.

• Need to differentiate from other similar facilities

• Lack of data/reporting for economic impact

• Public/private partnership – limited commission available. Need additional ways to monetize housing

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