• Endless back-and-forth to confirm final hotel stays and spreadsheets galore
• Delivering best-in-class customer service (sports-specific)
• Collecting commissions/rebates – takes months sometimes
• Reduction in commission/rebates from brands? 7% and no rebate
• Managing subblocks/team blocks
• on- stay to play – capturing room nights
2) Event Rights Holders
• Small, overworked staff – not enough bandwidth to handle housing/customer support
• Lack the tools and information to be able to provide the best customer experience
• Lack of housing data for economic impact
• Endless back-and-forth to confirm final hotel stays and spreadsheets galore
• Delivering best-in-class customer service (sports-specific)
• Collecting commissions/rebates – takes months sometimes
• Reduction in commission/rebates from brands? 7% and no rebate
• Managing subblocks/team blocks
• Non- stay to play – capturing room nights
• Convention Visitor Bureaus (CVBs)
• No budget or staff to support additional responsibility
• Must cater to their hotel partners (funded by hotels)
• Lack of exit data from planners and group organizers who have held events at the property
• Filling shoulder dates (off-season)
• Missing out on the revenue
• Need for integrated system with POS, scheduling/scoring, etc.
• Need to differentiate from other similar facilities
• Lack of data/reporting for economic impact
• Public/private partnership – limited commission available. Need additional ways to monetize housing